Shipping policy

Last updated: October 2025

Welcome to FurryPuppie! This Shipping Policy outlines our shipping options, costs, and delivery timelines so you know exactly what to expect.

1. Shipping Destinations

We currently ship within the United States.

2. Shipping Methods & Costs

Standard Shipping (USA):

  • Delivery Time:
  • Processing 1–2 + Shipping 5–8 Business Days
  • Cost:
    • Free on orders over USD 50*
    • USD 4.99 on orders under USD 50

*Processing times are not included in the shipping timeframe.

3. Order Processing Time

  • Orders are processed within 1–2 business days after purchase.
  • Orders placed on weekends or holidays will be processed the next business day.
  • Please allow extra time during peak holiday seasons and promotional periods.

4. Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number.
Need help tracking your order? Email us at info@furrypuppie.com.

5. Delivery Issues

  • Delayed Deliveries: Contact us at info@furrypuppie.com if your order hasn’t arrived within the estimated timeframe.
  • Missing Packages: If your order is marked as delivered but you haven’t received it, contact us immediately so we can work with the carrier to resolve the issue.
  • Incorrect Address: If you entered the wrong address, email us right away. We’ll update it if your order hasn’t shipped yet.

6. Shipping Restrictions

  • Deliveries to remote or rural areas may take longer.
  • Certain items may be restricted from shipping due to local regulations.

7. Returns & Exchanges

For details on returns and exchanges, please refer to our Refund Policy.

Customer Service:

Phone: +1 9096653833

Email: info@furrypuppie.com

Address: 13246 Milton St, Corona, CA 92880 , United States

Customer Service Hours: Mon–Sat 9:00–18:00 (PST)