Frequently Asked Questions

Last updated: October 2025

Q: Where do you ship?
A: We currently ship within the United States.

Q: How long does shipping take and how much does it cost?
A: Standard Shipping (USA):

• Processing 1–2 + Shipping 5–8 Business Days

• Free on orders over $50

• $4.99 on orders under $50

Q: How long does it take to process my order?
A: Orders are processed within 1–2 business days (excluding weekends and holidays).

Q: How do I track my order?
A: Once shipped, you’ll receive a confirmation email with a tracking number.

Q: What if my order is delayed, missing, or delivered to the wrong address?
A: Contact us at info@furrypuppie.com and we’ll assist you right away.

Q: How long do I have to return or exchange an item?
A: You can request a return or exchange within 30 days of receiving your order.

Q: Do I have to pay for return shipping?
A: No — FurryPuppie covers all return shipping costs.

Q: How long does it take to get my refund?
A: Refunds are processed within 10 business days after we receive and inspect your return.

Q: Are there items I can’t return?
A: Yes — personalized/custom items, unsealed goods (for hygiene reasons), and products inseparably mixed with others after delivery.

📧 info@furrypuppie.com | 📞 +1 661-887-5340